FAQs.

Kids Holiday Camps - Program Information & FAQs

Contact

Please call or text should you need to contact us during the camp running time. Please note, our coaching team do not check social media regularly if we are on court running a session. 

E| hello@clubhousetennis.com.au

P | 0413225431

Address

Ulladulla Tennis Centre 151 Warden St, Ulladulla (next to the Leisure Centre)

What do I do when I arrive?

When you arrive to drop off your child, please come see us in the front office so we can mark you off. If you are dropping off your child at the front gate, please ask them to come check in with our staff so we know you have arrived. 

Program Structure & Groups

Our Holiday Camps are based on our term Hot Shot group programs. Students are split into groups based on age/ skill level and will stay with the same coach all day. During the day students will participate in a mix of larger group games, tennis skills & drills as well as matchplay or mini competitions.

There will be plenty of breaks and we will also have off court activities throughout the day.

The focus of the Holiday Camps is fun with friends. The program will feature alot of our students favourites mixed in with skills based drills to develop their tennis ability. We also utilise game cards to help give students goals to work towards each day.

We aim to keep group sizes small (8-10 students per coaching staff).

More about Tennis Australia Hot Shots can be found here.

Health & Allergy Information

Please ensure your child’s health & allergy notes are up to date. You can add this into your Profile in your account. Head to the Outcoach App or log in, and go to your profile and head down to the Health & Allergy fields.

Alternatively, you can do so in person. Please chat to one of our staff when you check in.

Food and Snacks

Please ensure you bring your own water bottle. There is a kitchen to refill bottles. 

BBQ Lunch & Snacks are provided. We will have snacks for students to enjoy for morning tea, including fruit, chips, chocolates, iceblock in the afternoon. 

If you're child has specific dietary requirements, please let us know & we will try our best to accommodate. Otherwise we suggest providing a packed lunch. 

Free Breakfast everyday thanks to Weetbix!

These Holidays we will also be hosting an AO Holiday Programs breakfast thanks to Weetbix. Available every day from 8:30am. If you wish to join, please rsvp by booking in, linked here. 

What do I need to bring?

Water bottle, hat, suitable clothing for exercise including non-marking shoes (most trainers are suitable). We ask students to bring their own racquets if they have one, otherwise we have plenty of junior racquets on hand which are a suitable size and weight based on your child’s age.

We suggest labelling all personal items including clothing, water bottles and racquets with a name so if it is left behind, we can easily return to to the owner. If items are not labelled, we take no responsibly for returning the item to their owner.

What happens if the class is canceled due to weather?

If a class is canceled due to weather (including rain, wind, heat, air quality) we will contact you via email at least 30mins prior to the start of the class. If you do not receive a message, the class is going ahead.

You will receive a credit in your account to use for an additional class. Credits can be used for the same class or the value can be used for another class, like a Holiday Camp or Event program.

What happens if I need to cancel a class?

You can cancel your booking by heading to your app or log into your Outcoach account, head to the class day you wish to cancel & tap no under class attendance, enter the reason, then an automatic notification will be sent to our team.

Cancellations made more than 3 hours before the class start time will receive a credit in your account. Credits can be used towards other classes or programs, such as Holiday Camps. Cancellations within three hours of the class, or no-shows, will forfeit the class credit.

Spots are limited for our programs & we do often book out, so if you do need to cancel please do so as early as possible so someone else can take your place. 

Can I use an ‘Active Kids Voucher’?

Yes! We encourage clients to use their Active Kids vouchers with us. To use as payment, please email the voucher code, students full name and DOB along with the class you are wishing to book. To apply for a voucher, click here.

Please note, we do request that you double check the expiry date and keep in mind that we are unable to provide refunds or credits for classes that are cancelled by a student or coach. This is a policy outside of our control as it is part of the terms and conditions when using the voucher.

Photography/ Social Media

We often take photos and videos during our programs to share on social media to encourage & promote others to join our programs. If you do not wish for your child to be included, please let us know at the start of the session. 

To keep up to date with our programs, you can follow us on Instagram and Facebook.

More FAQs can be found on our website.

How do I book a class in my account?

All bookings are made through our online booking system. More info on class bookings can be found here.

Need assistance? Send us a message here.

Where can I find your full terms & conditions?

Our full terms & conditions can be found here.

Anything else, please get in contact to discuss further.

see you on court!